Terms and Conditions

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Keeping Children Safe Terms & Conditions

Statutory Position

1. Under current regulations, Keeping Children Safe only provides products and services to a client in an advisory capacity. This does not absolve any client from their legal duties and responsibilities.
2. The client is solely and wholly responsible for vetting and co‐ordinating any advice, information or material received through Child Protection UK into its own activities according to the client’s own judgment.
3. Keeping Children Safe acts in good faith and the client warrants that Keeping Children Safe is in no way liable for any error, omission or matter arising in any way from Keeping Children Safe products or services.

Payment

1. The client accepts that an invoice or receipt reflects the fact that the client has placed an order Keeping Children Safe as specified upon the invoice or receipt.
2. Course bookings taken over the Keeping Children Safe website will be processed within 24 hours and written confirmation of your place will be sent by email within twenty-four hours (24hrs). By submitting an online booking, you are entering into a contract with Keeping Children Safe (see our cancellation policy)
3. The client confirms and accepts these terms and conditions in full and with immediate effect.
4. Keeping Children Safe provides no credit or account facilities in order to maintain competitively priced products and services. You can choose to pay via Invoice i.e., BACS Payment or by credit / debit card using our online payment system.
5. All Payments are due within 30 days of the Invoice date and must have cleared in full before products or services will be shipped or provided by Keeping Children Safe - The only exception to this will be - cancellation of a service / booking (3) any Un‐cleared payment by the date of a booked on site service constitutes an un‐notified cancellation by the client (see cancellation of a service / booking (9)
6. We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the Late Payment of Commercial Debts (interest) Act 1998 if we are not paid according to agreed terms.
7. Keeping Children Safe reserves the right to charge interest at a monthly rate of 8% on the outstanding invoices.  Interest and late payment compensation fee will be calculated from the date when the invoice becomes overdue.
8. Keeping Children Safe reserves the right to seek recovery of an outstanding balance sixty days from the date of invoice(s) via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3,000.00. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
9. Returned cheques will incur a £30.00 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future transactions be made by BACS / Credit or Debit Card or Cash only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding balance is recovered in full.
10. VAT is applicable to all our bookings / services.

Course Dates & Venues

1. Keeping Children Safe reserves the right to alter course dates and venues right up to the date of the course without liability.  In the event of a cancellation where an alternative cannot be provided in respect of that course a full refund will be offered otherwise a credit note will be issued and all liability by Keeping Children Safe will be limited to the value of the original course fee and will not be liable for any other fees such as travel costs, accommodation costs or any other related costs or losses.

Cancellation of a Service / Booking

1. The client agrees that cancellation can only be made by the client if done so via email to info@childprotection.eu
2. If Keeping Children Safe has not received written or email cancellation from the client within 7 days from the date of invoice the client accepts the service booking and these terms and conditions in full and without alteration.
3. You may cancel a booking or a service during a cooling off period of 7 days of the date on the invoice and receive a full refund (if payment has been made).  The only exception to this will be if this is a late or short notice booking for an event that will occur in less than 48 hours from the date of purchase in which case the invoice is due in full immediately.
4. If payment for a booked service has not been made by the client and cleared by the date of the booked service, this constitutes and un‐ notified cancellation by the client and 100% of the invoice total is due immediately. See (8) below.
5. For cancellations made in writing / email more than 90 days prior to the date of the event there will be no cancellation charge.
6. Cancellations made in writing / email and received by the Keeping Children Safe between 60 and 90 days prior to the date of the event are subject to a cancellation charge of 50% on all agreed rates and requirements.
7. Cancellations made in writing / email and received by the Keeping Children Safe between 15 and 59 days prior to the date of the event are subject to a cancellation charge of 90% on all agreed rates and requirements.
8. Cancellations made in writing / email and received by the Keeping Children Safe between 0 and 14 days prior to the date of the event are subject to a cancellation charge of 100% on all agreed rates and requirements.
9. Where written / email cancellation has not been received by Keeping Children Safe Limited as per (2) above and the client has not paid in time for funds to have cleared in advance of the date of the booked service the client accepts that Keeping Children Safe will not provide the service due to non‐payment. In which case, the client agrees to pay Keeping Children Safe 100% of the invoice total plus administration and interest charged at a monthly rate of 8% on the outstanding invoices.  Interest and late payment compensation fee will be calculated from the date when the invoice becomes overdue.
10. If a client is unable to attend a booked course and they do not inform us or transfer their booking in at least 24hrs prior to the course date, then this is classed as a “Did Not Arrive” (DNA) and the full cost of the course is due and cannot be refunded. The client can re book onto another course, but the full cost of that course would be due as per payment terms above.
11. Keeping Children Safe also reserves the right to refuse a customer entry to any of our courses or services or to ask a customer to leave a course or service that is in progress.
12. Keeping Children Safe may change the location of a service item arranged with the client. If this becomes necessary, Keeping Children Safe will make all reasonable efforts to inform the client of any change of location as soon as possible.
13. Keeping Children Safe reserves, the right to find alternative suppliers, trainers, consultants and/or contributors, in the event of accident, sickness, unforeseen circumstances, and any other issue arising, to ensure that continuity of service is maintained, and objectives achieved.

Transfer / Postponement of a service / course booking

1. The client accepts that a service already invoiced by Keeping Children Safe Limited can only be transferred once to a new revised date if agreed with Keeping Children Safe and confirmed by email by the client to: info@childprotectio.eu
2. All transfer / postponement requests should be made in writing or by email (see point 1 above) at least 24 hrs before the original agreed service date or course booking date, otherwise a transfer / postponement cannot take place and would be classed as a cancellation (see cancellation of a service / booking (8)) and  100% of the invoice already issued is due within 30 days of the date of the invoice being issued.
3. The client agrees to pay Keeping Children Safe a Transfer Fee of £65 per individual booking or for group bookings a set transfer fee would be £500, plus the original invoice. 
4. The client agrees to pay Keeping Children Safe 100% of the original booking invoice plus the transfer fee invoice.  These must be paid and cleared prior to the service commencing.  
5. A client agrees to pay 100% of the invoices already issued for any booked courses / services if the client transfers to a new date and then later cancels the booking.
6. Keeping Children Safe only permits the transfer of a booking / service once, after which 100% of the original booking is due immediately.
7. There can be no transfer of a booking / license for any of our online courses once the booking / license has been issued to a named person to different named person.

Refund Policy for services / bookings purchased.

1. You may cancel a booking for a service during a cooling off period of 7 days of the date on the invoice and receive a full refund (if payment has been received). The only exception to this will be if this is a late or short notice booking for an event that will occur in less than 48 hours from the date of purchase.  Once this cooling off period has lapsed the refund / cancellation of a service policy applies. Substitution of an alternative named delegate on a service / course booking is acceptable at any time, see transfer or postponement of a service / course booking above.
2. No refund / credit note, or transfer of license to a different named person will be allowed by Keeping Children Safe after a purchase of a license(s) to access a working version of any of our online courses has been given.
3. There is no refund available after attendance. Delegates may seek references from the service provider in advance to ensure that the place on the workshop they have booked or the service they have purchased meets their clearly stated expectations.
4. A significant valued added portion of any workshop comes from the lively discussion within a group of people. With this in mind we reserve the right to cancel a workshop if numbers registering are low. Once we have taken this decision we will email / write to you, see course date & venues (1) above.
5. We aim to issue refunds within 5-10 working days.
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Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an “Event Outside Our Control”.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation server failures, software failures, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster (Acts of God), or failure of public or private telecommunications networks, hotels cancelling the venue, training consultant illness or delegates cancelling places leaving the course low in numbers.

Certification Policy

1. Certificates issued by Keeping Children Safe remain the property of Keeping Children Safe at all times.
2. Where the holder of a current certificate is found guilty of an offence under pertinent legislation or has clearly breached the spirit of its intended purpose, the client agrees to return the certificate to Child Protection UK via Recorded Delivery.
3. Course Certificates will only be issued once payment has been received for the booked service / course

Manuals and Materials

1. The client accepts that any Keeping Children Safe product or service supplied is site specific and for use by employees, volunteers etc. employed by the client from that site.
2. The client accepts that they may not use any product or service supplied by Keeping Children Safe beyond the site to which it is licensed or registered.
3. To use a Keeping Children Safe product or service beyond the licensed or registered site and/or not for use by employees, volunteers etc. employed by the client from that site is not permitted and constitutes a breach of use for which the client agrees to compensate Keeping Children Safe as Keeping Children Safe deems appropriate.

Copyright

1. The client accepts that reproduction in any way at any time of any Keeping Children Safe product or material, except for its intended use at the registered or licensed site, is a breach of copyright for which the authorised and unauthorised users are both liable.
2. The client agrees to compensate Keeping Children Safe for breach of copyright as determined Keeping Children Safe as Keeping Children Safe deems appropriate.
3. Keeping Children Safe vigorously protects its copyright, intellectual and other rights.

Notification of Delegates Needs

Keeping Children Safe asks to be made aware of dietary needs or access requirements at least fourteen days in advance of the service item that includes the provision of refreshments where applicable.

Liability

1. Keeping Children Safe cannot accept liability for items lost, stolen or damaged whilst attending third party venues. The Client undertakes an agreement to abide by the Health & Safety Regulations of the venue or locations being provided.
2. We are not liable for any consequential or indirect loss suffered by you, whether it arises from breach of a duty in contract, tort or in any other way including negligence. Non-exhaustive illustrations on consequential or indirect loss would be loss of profits; loss of contracts; loss of goodwill; liability to third parties.
3. Whilst we endeavour to ensure that the information contained in the Keeping Children Safe courses and courseware is accurate, the material is of a general nature and not intended to be a substitute for specialist advice. Therefore, we cannot guarantee that the content of the training, either delivered on the day or associated material, will be suitable to your circumstances or adequate to meet your particular requirements. Accordingly, we will not be liable for any losses or damages that may arise from the use of learning points from the training day or associated material.

Who are our courses for?

All our courses are designed for people who 18+ and are already working in an environment appropriate to the course content. We reserve the right to ask for employer references regarding the suitability of those attending such courses. We reserve the right to refuse customers booking on to our courses.

Indemnity

You shall indemnify us against any loss, damage, costs, and expenses of any kind incurred by us in respect of any claim arising out of the performance of this contract brought against us by a third party for loss, injury or damage resulting from:

1. Any negligent act or omission, wilful misconduct, or breach of statutory duty by you, your employees, agents or subcontractors; and
2. Any act carried out by us, which you expressly authorised or ratified.

Waiver

Waiver by either party of a breach of any provision of this contract shall not be considered as a waiver of any subsequent breach of the same or any other provision.

Notices

Any notice given by either party to the other shall be in writing addressed to that other party at its registered office or principal place of business.

Proper Law

English and Welsh law apply to this contract and any dispute arising in connection with it is subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to terms

Keeping Children Safe reserves the right to amend these terms and conditions without notice.

July 2024